Terms and Conditions

MAX SKI LTD

Please read the following terms of trading which forms your contract with Max Ski Ltd.

These terms and conditions outline and explain the responsibilities and obligations undertaken by all parties when booking. All bookings are subject to these Booking terms.

Please note that it is the “Party Leader’s” responsibility to ensure that all participants are aware of the implications contained within our booking conditions. Party Leaders are also responsible for passing on any additional information and/or details of correspondence with us to other members of the party.

Contents

1) Your Contract with us

2) Financial security

3) Booking and planning for your trip

4) Prices and surcharges

6) If you change or cancel your booking

7) Cutting your trip short

8) If we change or cancel you booking

9) Force Majeure

10) Liability and responsibility

11) If you have a complaint

12) Insurance

13) Passports and Visas

14) Health Requirements

15) Special requests

16) Air and ferry travel

17) Accomodation

18) Conduct and behaviour

19) Withdrawal or limitation of facilities for which we are not responsible

20) Conditions of supplies

21) Data protection

22) Free places

23) Subsequent versions of these conditions

24) Personal Property

1. YOUR CONTRACT WITH US

These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Max Ski Ltd. To confirm a booking, the party leader guarantees and accepts that they have the authority to accept the following terms and conditions on behalf of all party members and will be our sole point of correspondence and contact. Please read them carefully as they set out and explain the responsibilities and obligations undertaken by all parties when booking with us.

When you make a booking, a contract will exist as soon as we receive your completed Booking Form and deposit. This contract is made based on all the Terms and Conditions laid out within this document.  

These Booking Conditions and any agreement to which they apply are governed in all respects by English law and reinforce the protection provided by the Package Travel, Package Holidays and Package Tours Regulations 1992. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with exclusively by the Courts of England and Wales only. You may, with our consent, choose the law and jurisdiction of Scotland or Northern Ireland if you permanently reside in those places and if you wish to do so. Please note, changes to these Booking Conditions will only be valid if expressly agreed by us in writing.

In these Booking Conditions the term “You” and “your” are references to all persons named on the booking including anyone who is added or substituted at a later stage. The term “us”, “our” or “the company” refers to Max Ski Ltd.

2. FINANCIAL SECURITY

We provide full financial protection for ski packages. For flight-based tours this is through our Air Travel Organiser’s Licence number 6698 In the unlikely event of our insolvency, the CAA (Civil Aviation Authority) will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

We will provide you with the services you have bought (or a suitable alternative). When you buy an ATOL protected flight or flight inclusive trip from us you will receive an ATOL Certificate. This lists the flight services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong.

3. BOOKING AND PAYING FOR YOUR TRIP

A confirmed booking, and binding contract, is made with us when you pay us a deposit amount of a minimum of £150 in accordance with the agreed time scale, complete your Booking Form and when we issue you with your booking confirmation. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately so that it can be rectified at the earliest opportunity. We will not be responsible for any loss or agree any compensation if we are not notified of any inaccuracies in any document within ten days of our sending it out.

The balance of the cost of your arrangements (including any applicable surcharge) is due no later than 12 weeks before your departure date. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable. If your booking is made with less than 12 weeks to go prior to departure date, then payment in full is required at the time of booking.

Please note that any payments on credit card will incur a 2% charge and we do not accept American Express or Diners Club credit cards.

Any monies paid to a Party Leader in respect of your trip are held by the Party Leader on behalf of the party members until we have dispatched confirmation of your booking, after which all monies held by the Party Leader are held on our behalf.

You must submit all group information and requirements via the link provided either by email or on your personalised Trip Webpage on www.maxski.com/(yourschooltbc) no later than 6 weeks prior to your departure date. A final invoice for the balance due will be sent to the Party Leader approximately 14-13 weeks prior to the departure of your trip. The full amount outstanding must be received by us no later than 12 weeks before departure. Payment should be made by bank transfer. If payment is made by cheque you should allow 5 working days for clearance from the time we receive it.

4. PRICES AND SURCHARGES

All prices that we advertise are correct at the date published and prices on our websites are updated regularly. Although we make every effort to ensure the accuracy of the Website information and prices, we cannot guarantee it and we, therefore, reserve the right to change advertised prices at any time and to correct any errors in advertised and confirmed prices. Prices are obtained from suppliers in advance and may have changed by the time you come to book your trip; before you confirm your booking, we will give you the up-to-date price of your chosen tour including the cost of any supplements, upgrades or additional facilities which you have requested. Our trip prices are based on the costs of transport, accommodation, etc. Exchange rates are available on request and are dependent on current market rates.

Adult and Student Prices

We endeavour that student prices will be applicable to pupils up to the age of 18 years of age, however, student ages and prices remain at the discretion of the individual supplier; we reserve the right to pass adult and student prices to you as we are charged. If your party consists of students over 18 years of age, please advise us at the initial enquiry stage because an adult supplement is applicable for clients over 18 years of age at time of travel. Additional adults in excess of the free places offered can normally be accepted at a supplement charge quoted by our office.

Local Taxes
Please be aware that many European destinations are introducing a tourist tax that is payable on arrival at your resort. These taxes have been introduced by local governments to improve tourist infrastructure. All tourist taxes will have already been included in your quoted price and will be paid for by Max Ski directly. You will not have to pay for this additional cost when in resort.

Flight Prices

Some airlines will request the full payment for flights at confirmation stage; we endeavour that your deposit payment will cover this amount, however we may have to request further payment to guarantee your flights. Should your flights be available to book when confirming your trip, we are unable to book these until your deposits have cleared in our account and a passenger list, including all dates of birth, is received. Flight prices may change within this period and therefore, at this time, we ask for your timely co-operation so that the flights can be obtained for the best price. Flights and flight prices are subject to change, and fares can vary significantly on popular routes. If you decide to add on additional students at a later stage, and the flight price has gone up significantly, we reserve the right to amend the trip cost for later add-ons in line with these increased costs.  

Once the final price of your arrangements has been confirmed, no amendment will be made to it unless it is to make a correction to an error, or if our costs change as a result of an increase or decrease in transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or as a result of any changes in the exchange rates which have been used to calculate the cost of your arrangements. Max Ski will absorb any additional amounts up to the increased cost value to 2%; only if the amount of the increase in our costs exceeds 2% of the total cost of your arrangements (excluding insurance premiums and amendment charges), will we make an additional charge. The price of your travel arrangements is calculated using exchange rates quoted in the Financial Times Guide to World Currencies, in relation to all currencies.

If any additional charge is greater than 10% of the cost of your arrangements (excluding insurance premiums and any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out in clause 8. If you do not inform us of your choice within 14 days from the issue date printed on our additional charge invoice, we are entitled to assume that you will pay the additional charge. Any additional charge must be paid with the balance of the cost of the arrangements or within 14 days of the issue date printed on the additional charge invoice, whichever is the later. We will not levy an additional charge nor make a refund within 30 days of departure.

Should the price of your Trip go down due to the changes mentioned above, by more than 2% of your Trip cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Refunds
Any client refunds will be made in accordance with ABTA guidelines.

Air Passenger Duty

The UK Government announced on 1 April 2016 that there were to be some further changes to the Air Passenger Duty (APD) system. It will no longer be charged for children aged 16 years and under (expanding just from those 12 and under) on economy class seats travelling from 1 April 2016 onwards. The APD cost is included within your package price quoted. Please note there will be no refund or reduction to anyone under 16 on day of departure.

6. IF YOU CHANGE OR CANCEL YOUR BOOKING

If you wish to cancel or amend all or part of your booking (for example your chosen departure date or type of accommodation), the party leader must advise us in writing by recorded letter or email as soon as possible. A cancellation or amendment is only effective when received in writing. Please note that certain travel arrangements (e.g. flight tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement.

Amendments
Whilst we will do our best to assist, we cannot guarantee that we will be able to meet any requested change or addition. Where we can meet a request, all changes and additions will be subject to an administration fee of £40 plus any applicable rate changes or any extra costs incurred by ourselves and any extra costs or charges incurred or imposed by any of our suppliers; all costs related to these changes will be passed directly back to the client. You should be aware that these costs could increase the closer to the departure date that changes are made.

Trips by coach: Additions and changes to your party are usually possible up until the day before departure; however you must always check with us first by contacting us. Any alterations made by you within 12 weeks of departure will be subject to charges mentioned above.

Trips by air: For trips by air, it is the party leader’s responsibility to ensure that all names are given in full and exactly as shown on the individuals’ passport. We do not accept any responsibility for incorrect/abbreviated names submitted to us and any subsequent amendments will be dealt with as a name change and will incur the applicable charges outlined above. This information is required when first deposits are paid to secure flight seats. Most airlines do not allow name changes after tickets have been issued or in the case of some carriers once names have been received. In this instance, the charge is usually the full cost of the flight, but airlines do vary considerably. If your invoice settlement is overdue at the time of requesting a name change this must be paid in full before the change can be made. Any charges or payments must be made before any amendments can take effect.

Cancellations
Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in below (the cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.)

If the number of adults in your party accounts for 20% or more of your party or if any cancellation reduces the number of paying members for a particular trip (including free places), we reserve the right to re-cost the price of your tour and the invoice will be adjusted accordingly for all remaining group members.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. No refunds will be given for passengers not travelling or for unused services.

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you) providing we are notified, that the changes are still possible with our providers, and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers. If you are unable to find a replacement, cancellation charges as set out will apply:

Period before departure within which written notice of cancellation is received by us Amount of cancellation charge shown as % of tour price More than 84 days Deposit 35 – 84 70%  15 – 34 80%  8 – 14 90%  7 – Departure day or afterwards 100%

7. CUTTING YOUR TRIP SHORT

If you choose or are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your Trip and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, you will not be entitled to any refund for that part of your Trip not completed, or be liable for any associated costs you may incur.

8.IF WE CHANGE OR CANCEL YOUR BOOKING

We start planning the Trips we offer many months in advance. Occasionally, we have to make changes to and update the content in our published information both before and after bookings have been confirmed, and there may be rare occasions where we have to cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes will be considered minor such as but not limited to changes to the overseas airport, airline, aircraft, ferries or coaches used, changes to departure times of less than 12 hours or the withdrawal of certain facilities.

Very occasionally, circumstances may dictate that we have to make a significant change which could include a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away; a change of resort area for the whole or a major part of the time you are away; a change of outward departure time or overall length of time you are away of 12 or more hours; and a change of UK departure point.

If we have to make a significant change or we have to cancel your trip, we will tell you as soon as possible, and if there is time to do so before departure, we will offer you the choice of the following options:

1. accepting the changed arrangements or

2. purchasing an alternative Trip from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

3. cancelling or accepting the cancellation, in which case you will receive a full refund of all monies you have paid to us.

If we have to make a significant change or cancel on or after the date when the balance of your Trip cost becomes due we will pay you compensation as set out below subject to the following exceptions:

1. compensation will not be payable and no liability beyond offering the above mentioned options can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

2. no compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (e.g. if you fail to pay on time).

In all cases, our liability for significant changes and cancellations is limited to the above mentioned options and, where applicable, compensation payments set out below. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

No compensation is payable for minor changes or where we make a significant change or cancel on or before the date when the balance of your Tour cost becomes due.

Period before departure within which a ‘significant change’ is notified to you or your Travel Agent	Compensation per paying person
More than 70 days	Nil
35 – 70	£5
15 – 34	£10
14 days or less	£15

9.FORCE MAJEURE

We regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by events or circumstances amounting to ‘”force majeure”. In these booking conditions “force majeure” means any event the consequence of which we or the supplier of the service(s) affected could not, even with all due care, foresee or avoid. Such events may include but are not limited to war or threat of war, riots, civil strife on any scale, or actual threatened terrorist activity, industrial dispute, man-made or natural disaster, adverse weather conditions, pandemic and all similar events beyond our control.

10. LIABILITY AND RESPONSIBILITY

We will take reasonable skill and care to properly perform our contractual obligations to you and if you prove that we or any of our suppliers have failed to perform our duties with reasonable skill and care and that you have suffered loss as a result, you may, subject to these terms and conditions be entitled to compensation from us:

(1) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from:

1. the act(s) and/or omission(s) of the person(s) affected;

2. the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

3. Force Majeure as defined in clause 9 above or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or

4. an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.

In the event of (b), (c) and (d) above, we will nevertheless provide you with reasonable assistance should you require it but reserve the right to pass on any charges we incur.

(2) The services and facilities included in your Trip will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards or customary practice of the service or facility in question. The fact that services or facilities do not comply with local or UK guidance or advice shall not mean that the services or facilities in question have not been provided with reasonable skill and care.

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause as follows:

1. loss of and/or damage to any luggage or personal possessions and money,
   Where we are found liable for loss of and/or damage to any luggage or personal possessions, (including money), the maximum amount we will have to pay you is limited to the excess amount payable under the Insurance policy we offer per person affected. You are required to have taken out adequate insurance at the time of booking.

2. Claims not falling under (a) above or involving injury, illness or death
   The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party proves you have not received any benefit at all from your booking.

3. Claims in respect of international travel by air or sea, or any stay in a hotel

   1. The extent of our liability will in all cases be limited to the same extent as if we were carriers under the appropriate Conventions, Directives and Regulations, which include but are not limited to The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices or obtain them on the Internet. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ are incorporated into this contract and will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge and agree that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.

   2. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, reimbursement, in such cases, is the responsibility of the airline and will not automatically entitle you to a refund of your trip cost from us.  If any payments to you are due from us, any payment to you by the airline will be deducted from this amount.

   3. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any supplier or the transport provider or hotelier for the complaint or claim in question.

(4) It is a pre-condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in clause 10 of these conditions failing which no payment will be made.

(5) Where any payment is made, that the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or any business losses.

(7) We will not accept responsibility for services or facilities which do not form part of our contractual agreement as set out in our confirmation invoice. For example any excursion you book, or any service or facility which your accommodation or any other supplier agrees to provide for you.

11.IF YOU HAVE A COMPLAINT

If a problem arises, we want to be the first to hear about it. Our Max Ski Representatives can deal with most problems on the spot, so please do not wait until you get home before reporting a problem. You have a legal obligation to report it as quickly as possible to our Representative and the Supplier in question so that efforts can be made to rectify it to your satisfaction. If your complaint is not resolved locally, please follow this up within 28 days of your return by writing formally to our office: Max Ski Ltd, The Riding Centre, Coldhill Lane, Saxton, North Yorkhire, LS24 9TA. Please keep your letter concise and to the point.

If you do not follow this simple complaints procedure your right to claim any compensation will be limited to £100. We undertake to acknowledge receipt of your letter within 14 days and within 28 days to send you a full reply or an explanation for the delay. In any event we undertake to send you a full reply within 56 days. Please also read clause 3 of these conditions.

12.INSURANCE

Adequate travel insurance is vital. It is a condition of booking that all members of your party are appropriately insured for winter and adventure sports. Some policies can exclude winter or adventure sports so you must check your cover to ensure that it includes, for example, medical expenses; repatriation; mountain rescue; cancellation, curtailment and legal expenses cover.

We do not offer or recommend specific or general Insurance policies, products or services, as we are not authorised to by the FSA (Financial Services Authority).

13. PASSPORTS & VISAS

Whilst we are able to provide basic advice to clients regarding passports and visa requirements, (and indeed do so in our ‘On Track’ document), you must contact the appropriate Embassy, Consulate or British Foreign Office for the exact requirements of the country (ies) to or through which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure.

The party leader is entirely responsible for the completion of passport and visa formalities and other personal arrangements which may be necessary such as visas for non-British citizens. We cannot accept responsibility for any cost or fines incurred due to non-compliance with the above nor can we accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. For all passport information, contact the UK Passport Service National Advice Line: 0870 521 0410 or on-line at www.direct.gov.uk/passports.

14. HEALTH REQUIREMENTS

We recommend that EU residents carry a European Health Insurance Card – EHIC. These enable the holder to take advantage of the reciprocal health schemes available, providing access to state-provided emergency treatment and necessary healthcare on temporary visits to the UK and other European countries. The party leader is responsible for passing on any health requirement information to other party members. Party leaders may wish to refer to the Department of Health Leaflet T7.1 ‘Health Advice for Travellers’ which offers health advice for all destinations and can be found on the Department of Health website.

Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible. Before travelling we strongly advise you to consult your own medical practitioner who will be in the best position to take into account any relevant personal factors or newly reported epidemics. If you are prone to illness please ensure that you carry enough medication as some medicines may not be available locally.

If you or any member of your party has any medical problem or disability which may affect the Trip arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen Trip. In any case, you must give us full details of any medical problems or disability in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline/ cancel their reservation. We will not be liable for any loss arising from your failure to inform us about any medical problem, disability or special need which might affect your enjoyment or participation on your tour.

Please note, skiing can be physically demanding and require a good level of fitness and health and physical ability. We must be informed either at the time of booking, or as soon as possible thereafter, of any guest who is, or becomes, pregnant and who at the time of travelling will be post 28 weeks pregnant. After this point some carriers may refuse travel or will require a relevant medical certificate that confirms the guest has medical approval for flying.

15. SPECIAL REQUESTS

We will do our best to meet special requests made by you and pass these on to the appropriate persons provided that they are sent to us in writing. Confirmation that a special request has been noted or passed to a supplier is not confirmation that the request will be met. All special requests are subject to availability.

16. AIR AND FERRY TRAVEL

We will endeavour to let you know details of your flight or ferry details as soon as possible. Details included on your confirmation invoice will be, at that stage, for guidance only and are still subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s), times and port of entry/exit as soon as we become aware of it. You should check your tickets very carefully and immediately on receipt to ensure you have the correct flight times. If flight times change at any stage, or after tickets have been dispatched, we will contact you as soon as we can to let you know.

In accordance with EU Directive (EC) No. 2115/2005, Article 9, we are required to bring to your attention the existence a “Community list” (available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.

We will, where possible and if practicable, offer you some assistance should a transport delay disrupt your itinerary, however your airline or other transport provider concerned may provide refreshments and/or appropriate accommodation. We cannot accept liability for any delay whether it is due to any of the reasons set out in clause 8 of these booking conditions or otherwise (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time or otherwise).

Under EU Law, you have rights in some circumstances to refunds and/ or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your Trip price from us. If the airline does not comply with these rules you should complain to the Civil Aviation Authority (http://www.caa.co.uk/)

17. ACCOMMODATION

Accommodation will have been discussed and decided prior to your Trip. In certain resorts where we feature more than one accommodations, groups will be allocated to a specific accommodation, and will more than likely, especially during busy periods (e.g. February half-term and Easter) be sharing with other groups from other schools within the same hotel. We will, where possible, try to accommodate different schools on different floors, but we are always dependent on allocations from our Hotel providers.

We will provide you with a ‘Hotel Condition Survey’ and strongly advise that you complete this within 24 hours of arrival, and again at the end of your stay, in order to mitigate against any potential damages. Any damages caused, wilfully or accidentally, by any member of your Party will have to be investigated, discussed and paid for as appropriate. Full payment for any such damage or loss must be paid direct at the time to us or to the accommodation owner or manager or other supplier of services to whom loss or damage is caused. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions

Please note that rooming and room types will vary between accommodations and certainly across countries. Accommodations may provide bunk beds, double beds, Austrian twins or in North America, shared queen beds. Please inform us of any rooming requests but please be aware that these may not always be possible and additional supplements may be applicable. Please note that party members under 18 will be allocated rooms based on 3/4/5 people sharing a room, and Trip staff will be allocated rooms based on 2 sharing. Where there is availability, we will endeavour to allocate an individual room for the Trip Leader, but this may not always be possible.

Your board basis provided by each accommodation is detailed on your tour quotation/ proposal letter and in your itinerary. We must be advised of allergies or special dietary requirements as soon as possible; we will provide you with a link on your Trip page so that members of your party can individually respond to their own needs/requirements.

Usage of facilities such as Wi-Fi, swimming pools, hot tubs and saunas are determined by suppliers in accordance with local custom, guidelines, practice or regulations. Charges may apply for certain facilities. Facilities can be withdrawn at any time at the discretion of the accommodation provider.

Ski accommodation described as offering “doorstep” skiing will be dependent on individual skiers’ ability and snow conditions in resort. Where walking distances are quoted, it is based on the guideline time for an adult walking 100m in one minute in standard footwear as timings will vary on footwear and conditions including personal fitness. Free ski bus services may be subject to capacity restrictions.

18. CONDUCT AND BEHAVIOUR

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, (for example but not limited to, any airline pilot, coach driver, accommodation owner or manager, or senior member of our staff), you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we reserve the right within our reasonable discretion and without prior notice, to terminate the Trip of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. We will also seek recovery of any outlay or losses we incur, including our own legal costs.

The Party Leader accepts responsibility for the good conduct of all participants during the trip and for school trips warrants that the correct ratio of responsible adults will be on active duty at all times to ensure that all participants behave well. Furthermore, it is the Party Leader’s responsibility specifically to ensure that:

1. No participant under 18 years of age consumes alcoholic drinks unless written permission from a parent or guardian can be produced. All local laws relating to the consumption of alcohol must at all times obeyed by participants,

2. No participant consumes alcohol to excess

3. Participants comply with local laws

4. No participant uses illegal substances

5. No participant smokes in a hotel bedroom, balcony, shared hotel area or in any other way causes a fire hazard

6. Participants act in a responsible way and do not behave in a way likely to cause damage to property or offence to other people.

19. WITHDRAWAL OR LIMITATION OF FACILITIES FOR WHICH WE ARE NOT RESPONSIBLE

We draw your attention to the following non-exclusive circumstances which fall outside our direct control and where we are not prepared to accept liability. Note that some amenities (e.g. accommodation lifts, swimming pools, etc.) require servicing and cleaning and may therefore not be available at all times. Some services are also affected by weather conditions (e.g. local staffing, availability of outdoor skating rink, etc.) and their availability is at the discretion of the provider of the service. Entertainment (particularly live entertainment) provided by accommodations is frequently subject to demand; its nature and frequency may be varied and there may be a lack of demand or insufficient numbers in the accommodation. Adverse weather may also affect availability of ski areas, ice rinks, bus services, après ski activities or ski lift facilities in which case we will do their best to offer alternative facilities or activities.

Ferries: The standard channel crossings for your Trip will be made known before your departure. Whilst we will make every effort to secure the ferry route of your choice this cannot be guaranteed.

Coaches: We reserve the right to utilise any empty coach seats for our staff, or paying members from another Trip or party.

Supervision: Outside of any Max Ski organised activity sessions led by qualified instructors, you and accompanying school adults as “loco parentis” are responsible for the supervision of students at all times, and is never the responsibility of Max Ski staff. It is not the responsibility of Max Ski staff to ‘count-in or count-out’ members of your party onto either transport or ski slopes, and neither it is acceptable to leave any members of your party (especially those under the age of 18) solely with Max Ski staff if they are sick or injured whilst on the ski slopes or in the hotel/activity venue.

20. CONDITIONS OF SUPPLIERS

Many of the services which make up your Trip are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which you agree are incorporated into these terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

21. DATA PROTECTION

In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, dates of birth, passport information, height/weight/shoe size, credit/debit card or other payment details, and special requirements, such as those relating to any disability or medical condition which may affect the chosen Trip arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you. We take full responsibility for ensuring that proper security measures are in place to protect your information.  We need to pass on your personal details to the companies and organisations who need to know them so that your Trip can be provided (for example your airline, accommodation, other supplier, credit/ debit card company or bank). Such companies and organisations may be outside the European Union.

We would also like to use your personal details to send you information concerning the Trips and services we offer. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs (sensitive data), will be kept by us but we will only use names and addresses for marketing. We never sell our clients’ names and addresses) to other companies or organisations. We may also occasionally ask you to speak to/email other Trip Leaders in order to give them an account of your experience with Max Ski. We will ask you for your consent first before doing this.

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. You are entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We promise to respond to your request within 40 days of receiving your written request. In certain limited circumstances we are entitled to refuse your request.

22. FREE PLACES

Free places are subject to brochure and website conditions and if you qualify for them will be confirmed by us in writing after all places have been paid for in full.

23. SUBSEQUENT VERSIONS OF THESE CONDITIONS

These booking conditions have been produced in conjunction with our latest programme. We may alter these terms and conditions at any time. If we do so, all subsequent bookings will be governed by the newer version.

24. PERSONAL PROPERTY

Your personal property, including baggage, is you own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility.

BIGGER PRINT

If you would prefer this information in large print please contact our of ce and we will send a large print copy in whichever format you require.

ANY FURTHER INFORMATION

If you require any more details, please do not hesitate to give us a call.